FILING A COMPLAINT ABOUT IMMIGRATION,
VISA & CUSTOMS PROCESSING
Revised Date: January, 2006
Dear Clients, Friends and Supporters,
There is an established procedure whereby you can directly report any incident of misconduct, mistreatment, or allegations of abuse, fraud, waste, or mismanagement in the immigration, visa and customs process. Formal complaints with good cause are taken seriously and help sensitize officials about areas for improvement when abuses and ill treatment occur. Such complaints become part of the official record of the officers involved and the department in issue, and ultimately help to improve the immigration process. Further, such complaints are also usually required before other legal remedies such as court action are deemed appropriate.
1. COMPLAINTS CONCERNING TREATMENT BY USCIS (U.S. CITIZENSHIP & IMMIGRATION SERVICES), AND CUSTOMS AND BORDER ENFORCEMENT
Office of Inspector General (OIG), U.S. Department of Homeland Security
2. COMPLAINTS SPECIFICALLY ABOUT TREATMENT BY USCIS (U.S. CITIZENSHIP & IMMIGRATION SERVICES)
USCIS Office of Internal Audit (OIA)
3. COMPLAINTS SPECIFICALLY ABOUT TREATMENT BY U.S. CONSULATES AND EMBASSIES ABROAD
Office of Inspector General (OIG), U.S. Department of State
Office of Inspector General
4. COMPLAINTS CAN ALSO BE DIRECTED TO YOUR LOCAL CONGRESSMAN'S OFFICE
Contact Your Local Congressman's (or Congresswoman's) office, specifically the Immigration Liaison staff person in the office. Register your complaint or dissatisfaction in writing. Congressmen's offices record the views and opinions of constituents, and take them into account in committee hearings, fact-finding reports and ultimately votes on the floor for new legislation.